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Alice J Robinson
Computer Support and Training Specialist
Mountain View, California
alicejrobinson@gmail.com 650.714.8793
Summary
15+ years experience in high-tech and information technology, providing support and training in increasingly complex and
constantly changing environments. Substantial technical ability combined with superb human interaction skills.
Ability to communicate effectively with all levels of users, from highly experienced to complete novice in a professional
and genuinely helpful manner.
Areas of Expertise
- End-user Support and Training
- Network, Application and Platform Troubleshooting
- Software Demonstrations and Technical Presentations to Groups and Individuals
- Process Development and Documentation
Technical Proficiencies
I can learn anything. I am equally comfortable in a Windows, Mac or UX environment. I have learned and used a variety of specific
applications and tools over the years such as: Access, MS Office Suite, Dreamweaver, HTML, CSS, Photoshop, Illustrator, Paint,
Emacs, B- and C- shells, vi, UNIX system administration and software version control systems (SCCS, RCS, SVN). I have a solid foundational understanding of
network technology and jargon, and can communicate effectively on behalf of users with Network and Engineering personnel.
My employment history, professional and personal recommendations are available on request.
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